I’m having problems with the Audio & Video Files

There are a multitude of different media formats available, but for consistency and ease of use, MP3 files have been used on all Musical Contexts Audio Files and have been uploaded with the file extension .mp3 and .MP4 and .MPG files have been used on all Musical Contexts Video Files and have been uploaded with the file extensions .mp4 and .mpg.  

If you’re having problems downloading the Audio or Video Files, try right-clicking on the file icon or description and selecting “Save Link As….”  or “Save Target As….” , depending on which browser you are using to view the site, and select a location on your computer where you would like the file to be downloaded to.  Now try opening the file direct from your computer.  If you need to convert the Audio Files to a different format, there are a number of free software applications available to do this.  I would recommend WavePad Sound Editor for Audio File conversion and Any Video Converter for Video File conversion and VLC Media Player for a generic Media Player - all available free by clicking on the links.

If you’re using Firefox® you can install the “Down Them All!” add-on which will speed up the downloading process!

I’m having problems with the Zipped “Lesson Bundle” Files

Like Audio Files, there are a number of different applications available to compress and zip files.  For consistency and ease of use, Winzip® has been used on all Musical Contexts lesson bundles across the site and have been uploaded with the file extension .zip.  If you’re having problems downloading the Lesson Bundle Files, try downloading the latest version of WinZip® by clicking on the link.  Select the “Download WinZip®” button to download your free copy.  If you’re using a Mac, then click on the following link for WinZip® and then click on “Try Free”. 

Can I change my username and password?

Unfortunately, due to the initial set up of the site, users are sadly unable to change their username and password given at the time of subscription.  This is a feature that may be changed in the future should the web hosting provider begin to offer this feature as part of their web hosting package.  I can only apologise for any inconvenience caused. 

Can I purchase ‘individual units’ instead of a “full site subscription”?

The Primary/Key Stage 2 units can be purchased individually via the Musical Contexts Shop and Seasonal Topic Packs area.

Can I copy, share or distribute the resources once I’ve paid my subscription?

Please feel free to copy and use these resources for your own use, with your students and pupils and within your own school or college, but please use the resources responsibly and ethically, as irresponsible free sharing of paid resources to groups and forums is not only a breach of copyright, but will only sadly see the demise of sites such as this which rely on the support of teachers for their future development.

I have a question that’s not covered by any of the topics above? How do I contact Musical Contexts?

Please contact Musical Contexts by clicking on one the icons below which best matches your query.

How will Musical Contexts protect my data when purchasing a subscription or an item from the Musical Contexts Shop?

In line with the new General Data Protection Regulation (GDPR) (EU) 2016/679, Musical Contexts has the following Privacy Policy:

Here at Musical Contexts we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.  Any personal details or data given through PayPal® are kept and used in accordance with their own Privacy Policy with can be viewed HERE. 

How can I keep up to date with new resources and updates to Musical Contexts?

In line with the above Privacy Policy and in keeping with the General Data Protection Regulation (GDPR) (EU) 2016/679 mentioned above, Musical Contexts no longer holds email addresses on any “Mailing Lists”.  To keep up to date with new resources and updates to Musical Contexts please follow the Musical Contexts Twitter Feed or ‘Like’ and ‘Follow’ the Musical Contexts Facebook Page where you’ll be the first to be informed of any new resources and updates to the site. 

Enquiries

Contact Musical Contexts to obtain further details on how to set up your own username and password for full access to all of the resources or any other general enquiries or feedback

Support

Contact Musical Contexts with any technical support problems or issues

(also see the Frequently Asked Questions page)

Payments

Contact Musical Contexts with any payment or invoice enquiries